Frequently Asked Questions

A: Beds & Borders is wholesale, open to the trade only. Otherwise, please ask for Beds & Borders products at your local nursery or garden center.  We currently sell our products to customers in the Northeast area (NY, CT, MA, VT, NJ, PA, & RI).

A: To request to open an account,  please complete the New Customer Intake form.

A: The best way to contact us, is during regular business hours, in this order:

Text msg-631.298.1837

Email-contact@bedsandborders.com

Business Phone-631.298.1836

Fax-631.298.1834

A:  In May: Mon – Sat 8am-6pm  – All other months : Mon – Fri 8am-4pm 

      We are closed for lunch from 12pm-1pm daily

A: Our current plant offerings are found in the catalog on our website. New catalogs are launched by January first of that calendar year. 

Availability is sent out to customers via email weekly from mid-March thru early July & September-October. If you are a customer and not currently on this distribution list, please call or email to be added. 

Availability can also be requested by contacting us in the above-mentioned ways.

A: To see prices, you must “request to become a wholesale customer” under the account tab on the Home screen. When doing so, you will be prompted to enter a username and password of your choice. Once your request has been submitted and you have been approved as a wholesale customer, you will receive an email indicating that your wholesale account has been established. If we cannot easily identify you as a potential wholesale customer, we will send you an email requesting additional information.

A: The order data sheet is located under the account tab on the homepage.

A: As we often sell out, to ensure the best availability, you should pre order. Order processing will start mid-December.

A:  Please contact us to request a current order sheet.  We recommend and  encourage all customers to use this form. Orders using the order data sheet will receive priority processing.

We also accept orders by email or fax. However, because these submission formats require manual processing, it will take up to 5-7 business days to be processed and acknowledged.  

A: Please send all orders to:

Email – mary@bedsandborders.com or contact@bedsandborders.com

Fax – 631-298-1834

A: All orders will be processed and acknowledged to the email address that you provided us. Once order processing has started, orders submitted on the order data sheet, will be acknowledged within 1-2 business days. All other orders will be acknowledged within 5-7 business days. If you do not receive an acknowledgement within that time frame, please contact us to confirm that we received your order.

A: Yes. Via grower truck.Our shipping radius below is the Northeast and Mid-Atlantic states, from Vermont to Washington DC. We don’t offer shipping options through carriers such as FedEx and UPS. 

A: During the month of May, there is a $1500 minimum order requirement for your order to be shipped. At all other times of the year, we are able to be more flexible. There is a charge for this service. 

A: Yes we encourage pick up orders. During the Month of May there is a $300 minimum order requirement for pick up.  Pick up orders must be booked 72 hours in advance of your requested pick up date. 

A: 600 Laurel Lane, Laurel NY 11948

A: From the last week April thru May our greenhouse is closed to in person shopping. All other times of the year, please reach out to make an appointment with us.

A: All orders are C.O.D. unless you have established terms with us. Terms are net 30 days, with a 2% interest per month (or 24% per year) from the date the invoice becomes past due, or the maximum rate of interest allowable under law and will be computed daily and compounded annually.

There will be a $25 service fee for all uncollected checks. Collection and attorney fees will be paid by the customer. 

Cash-on-delivery (“COD”) customers are required to submit payment at the time of delivery.

A: We accept all major credit cards, debit cards, cash and checks. Advance payments are welcomed and encouraged.  We also offer an autopay option. A credit card processing fee of 3.75% will be applied to the total  invoiced amount.

A: We accept custom order requests from August through the first week of December. For additional information review or submit our Custom Request Form.

A: No. The Garden at Beds and Borders is a retail garden center that sells our products. If you’d like to contact them, the best way to reach them is at 631.461.1580 or FB message @thegardensatbedsandborders.